Average Customer Service Representatives Salary in Kennewick-Richland, WA
Customer Service Representatives in Kennewick-Richland, WA, command an average annual salary of $48,930, surpassing the national average of $45,340. This localized premium is often influenced by a combination of regional economic factors and the specific demand within the Kennewick-Richland area for skilled customer support professionals.
Executive Summary
- Average Salary: $48,930 per year.
- Growth Trend: Salaries have shifted 24.5% ↗ over the last 5 years.
- Top Earners: Senior professionals (90th percentile) earn up to $62,540.
- Outlook: With a local workforce of 1,250 Customer Service Representatives, Kennewick-Richland demonstrates a stable employment base for this role. The Location Quotient of 0.55 suggests that while the concentration of these jobs is slightly below the national average, the presence of nearly 10 jobs per 1,000 workers indicates a consistent, albeit not overwhelmingly dominant, demand within the local economy.
Salary Overview
The average Customer Service Representatives in Kennewick-Richland, WA earns+7.9%above the national average.
$23.5
$941
$4,078
Customer Service Representatives Salary Trends (2020-2024)
While specific historical data for Kennewick-Richland's Customer Service Representative salaries over the past four years is not provided, it is reasonable to assume a general upward trend mirroring national patterns. Economic shifts and evolving customer service expectations typically drive modest annual salary increases in this sector, reflecting both inflation and the growing importance of customer retention.
Customer Service Representatives Salary Distribution in Kennewick-Richland, WA
Career progression for Customer Service Representatives in Kennewick-Richland typically involves a salary increase with experience. Entry-level positions may start closer to the lower percentiles, while seasoned professionals with specialized skills or supervisory responsibilities can command salaries in the higher percentiles, reflecting a clear career ladder and the value placed on expertise.
| Experience Level | Market Percentile | Annual Wage | Hourly Rate |
|---|---|---|---|
| Associate / AnalystData entry, reporting, supporting senior staff. | 10% (Entry) | $36,170 | $17.4 |
| Senior AnalystIndependent analysis, forecasting, client interaction. | 25% (Junior) | $36,698 | $17.6 |
| ManagerOversees team, compliance, and project delivery. | 50% (Median) | $44,690 | $21.5 |
| Director / VPStrategic planning, budget ownership, risk management. | 75% (Senior) | $61,163 | $29.4 |
| Executive / PartnerC-level leadership. High-level strategy & relations. | 90% (Expert) | $62,540 | $30.1 |
Detailed Customer Service Representatives Market Analysis
Relocation Context
Nominal Salary
$48,930
Gross Pay
Real Wage (Purchasing Power)
$48,930
Adjusted for COL (100)
The average annual salary of $48,930 in Kennewick-Richland aligns perfectly with the local Cost of Living Index of 100, which represents the national average. This means that the purchasing power of a Customer Service Representative's salary in this area is equivalent to the national standard, offering a stable financial footing without significant gains or losses in real income compared to other regions.
Job Market Context
1,250
Total Jobs
9.805
Per 1K Jobs
0.55
Location Quotient
Kennewick-Richland, WA has 0.55x the national average concentration of Customer Service Representatives jobs. This means there are fewer opportunities per capita here compared to the U.S. average — competition for roles may be higher.
A Location Quotient of 0.55 indicates that Customer Service Representative roles are less concentrated in Kennewick-Richland compared to the national average. This suggests that while the job market is present and stable, it may not be saturated, potentially offering opportunities for skilled individuals to find employment without facing intense competition from a disproportionately large pool of candidates.
Nearby Job Markets
Nearby Cities for Customer Service Representatives
| City | Salary | Dist. |
|---|---|---|
| Walla Walla, WA Customer Service Representatives Salary | $47,290↓ 3% | 41 mi |
| Yakima, WA Customer Service Representatives Salary | $48,980↑ 0% | 71 mi |
Comparing salaries near Kennewick-Richland, WA
Hiring Customer Service Representativess?
Frequently Asked Questions
How much does a Customer Service Representatives make in Kennewick-Richland, WA?
The median annual salary for a Customer Service Representatives in Kennewick-Richland, WA is $48,930. This typically ranges from $36,170 for entry-level positions to $62,540 for top-level roles.
How does the salary compare to the national average?
The average salary for this role in Kennewick-Richland, WA is 7.9% higher than the national median of $45,340.
Is Kennewick-Richland, WA a lucrative place for Customer Service Representatives?
Yes, moderately so.Customer Service Representatives in Kennewick-Richland earn above the national average salary, and the cost of living is on par with the national average, offering good purchasing power.
Is Kennewick-Richland, WA a good place to live for Customer Service Representatives?
The Cost of Living Index in Kennewick-Richland, WA is 100. While higher than average, this often correlates with higher wages.
Where are the highest paying cities near Kennewick-Richland, WA?
Some top paying nearby cities include Walla Walla, WA ($47,290) and Yakima, WA.
How does the Kennewick-Richland salary compare to the national average?
The average annual salary for Customer Service Representatives in Kennewick-Richland, WA is $48,930, which is higher than the national average of $45,340.
What is the cost of living in Kennewick-Richland, WA?
The Cost of Living Index in Kennewick-Richland, WA is 100, which is exactly the national average.
How many Customer Service Representatives work in Kennewick-Richland, WA?
There are approximately 1,250 Customer Service Representatives employed in the Kennewick-Richland, WA area.
Is the job market for Customer Service Representatives strong in Kennewick-Richland, WA?
The market shows consistent demand with 9.805 jobs per 1,000 workers, though the concentration (Location Quotient of 0.55) is below the national average, indicating a stable but not overly saturated job environment.
Methodology: Salary data is derived from the Bureau of Labor Statistics (BLS) OEWS 2024 release. Figures represent gross pay before taxes. Analysis includes 1,250 employees in the Kennewick-Richland, WA area with a job density of 9.805 per 1,000 jobs. Cost of Living data is estimated based on state and metro averages.
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Semantic Salary Analysis for Customer Service Representatives • Data source: BLS OEWS 2024 •Jobs in Kennewick-Richland, WA