Average Customer Service Representatives Salary in Amherst Town-Northampton, MA
Customer Service Representatives in Amherst Town-Northampton, MA, earn an average annual salary of $46,240. This figure slightly surpasses the national average of $45,340, indicating a modest premium for roles within this Massachusetts locale. Local economic factors and the specific demand within the region contribute to this compensation level.
Executive Summary
- Average Salary: $46,240 per year.
- Growth Trend: Salaries have shifted 0.0% ↘ over the last 5 years.
- Top Earners: Senior professionals (90th percentile) earn up to $62,040.
- Outlook: With a total local workforce of 790 individuals in this role, Amherst Town-Northampton, MA, presents a stable, albeit not exceptionally concentrated, job market for Customer Service Representatives. The location quotient of 0.63 suggests that this profession is less prevalent here compared to the national average, implying a steady but not booming demand.
Salary Overview
The average Customer Service Representatives in Amherst Town-Northampton, MA earns+2.0%above the national average.
$22.2
$889
$3,853
Customer Service Representatives Salary Trends (2020-2024)
While specific historical data for Amherst Town-Northampton, MA is not provided, it is generally observed that customer service roles, like many others, have seen consistent salary growth over the past four years. This trend is driven by inflation, evolving job responsibilities, and the increasing importance of skilled customer interaction in today's economy.
Customer Service Representatives Salary Distribution in Amherst Town-Northampton, MA
Salary progression for Customer Service Representatives in Amherst Town-Northampton, MA, typically scales with experience. Entry-level positions may start closer to the lower end of the pay scale, while senior representatives with extensive experience and specialized skills can command salaries significantly higher than the average. The percentile gaps between entry, mid, and senior levels reflect clear career advancement opportunities.
| Experience Level | Market Percentile | Annual Wage | Hourly Rate |
|---|---|---|---|
| Associate / AnalystData entry, reporting, supporting senior staff. | 10% (Entry) | $34,130 | $16.4 |
| Senior AnalystIndependent analysis, forecasting, client interaction. | 25% (Junior) | $34,680 | $16.7 |
| ManagerOversees team, compliance, and project delivery. | 50% (Median) | $43,100 | $20.7 |
| Director / VPStrategic planning, budget ownership, risk management. | 75% (Senior) | $57,800 | $27.8 |
| Executive / PartnerC-level leadership. High-level strategy & relations. | 90% (Expert) | $62,040 | $29.8 |
Detailed Customer Service Representatives Market Analysis
Relocation Context
Nominal Salary
$46,240
Gross Pay
Real Wage (Purchasing Power)
$46,240
Adjusted for COL (100)
The average annual salary of $46,240 in Amherst Town-Northampton, MA, aligns perfectly with the local Cost of Living Index of 100, which is the national average. This means that the purchasing power of a Customer Service Representative's salary in this area is equivalent to the national standard, offering no significant advantage or disadvantage in terms of real income.
Job Market Context
790
Total Jobs
11.226
Per 1K Jobs
0.63
Location Quotient
Amherst Town-Northampton, MA has 0.63x the national average concentration of Customer Service Representatives jobs. This means there are fewer opportunities per capita here compared to the U.S. average — competition for roles may be higher.
A location quotient of 0.63 indicates that Customer Service Representative jobs are less concentrated in Amherst Town-Northampton, MA, than the national average. This suggests that while opportunities exist, the market is not saturated, and employers may need to actively recruit to fill positions, potentially leading to competitive compensation for qualified candidates.
Nearby Job Markets
Nearby Cities for Customer Service Representatives
| City | Salary | Dist. |
|---|---|---|
| Springfield, MA Customer Service Representatives Salary | $46,340↑ 0% | 18 mi |
| Worcester, MA Customer Service Representatives Salary | $48,560↑ 5% | 37 mi |
| Pittsfield, MA Customer Service Representatives Salary | $46,580↑ 1% | 38 mi |
| Hartford-West Hartford-East Hartford, CT Customer Service Representatives Salary | $51,170↑ 11% | 43 mi |
| Massachusetts nonmetropolitan area Customer Service Representatives Salary | $49,530↑ 7% | 52 mi |
Comparing salaries near Amherst Town-Northampton, MA
Hiring Customer Service Representativess?
Frequently Asked Questions
How much does a Customer Service Representatives make in Amherst Town-Northampton, MA?
The median annual salary for a Customer Service Representatives in Amherst Town-Northampton, MA is $46,240. This typically ranges from $34,130 for entry-level positions to $62,040 for top-level roles.
How does the salary compare to the national average?
The average salary for this role in Amherst Town-Northampton, MA is 2.0% higher than the national median of $45,340.
Is Amherst Town-Northampton, MA a lucrative place for Customer Service Representatives?
No, not significantly more lucrative than the national average.While the average salary is slightly above the national average, the cost of living is also at the national average. This results in equivalent purchasing power, making it neither exceptionally lucrative nor disadvantageous.
Is Amherst Town-Northampton, MA a good place to live for Customer Service Representatives?
The Cost of Living Index in Amherst Town-Northampton, MA is 100. While higher than average, this often correlates with higher wages.
Where are the highest paying cities near Amherst Town-Northampton, MA?
Some top paying nearby cities include Springfield, MA ($46,340) and Worcester, MA.
How does the Amherst Town-Northampton, MA salary compare to the national average?
The average annual salary for Customer Service Representatives in Amherst Town-Northampton, MA, is $46,240, which is slightly higher than the national average of $45,340.
What is the cost of living in Amherst Town-Northampton, MA for Customer Service Representatives?
The cost of living in Amherst Town-Northampton, MA, is exactly at the national average, indicated by a Cost of Living Index of 100.
Is there high demand for Customer Service Representatives in Amherst Town-Northampton, MA?
The location quotient of 0.63 suggests that the demand is lower than the national average concentration, indicating a stable but not exceptionally high demand.
What does a Location Quotient of 0.63 mean for Customer Service Representatives in Amherst Town-Northampton, MA?
A location quotient of 0.63 means that the concentration of Customer Service Representatives in Amherst Town-Northampton, MA, is 37% lower than the national average, suggesting fewer job opportunities relative to other professions in the area.
Methodology: Salary data is derived from the Bureau of Labor Statistics (BLS) OEWS 2024 release. Figures represent gross pay before taxes. Analysis includes 790 employees in the Amherst Town-Northampton, MA area with a job density of 11.226 per 1,000 jobs. Cost of Living data is estimated based on state and metro averages.
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Semantic Salary Analysis for Customer Service Representatives • Data source: BLS OEWS 2024 •Jobs in Amherst Town-Northampton, MA