Average Customer Service Representatives Salary in Great Falls, MT
Customer Service Representatives in Great Falls, MT earn an average annual salary of $41,250. This figure is notably below the national average of $45,340, reflecting regional economic factors and a potentially lower demand for these roles compared to larger metropolitan areas. The specific economic landscape and industry concentration within Great Falls directly influence this compensation level.
Executive Summary
- Average Salary: $41,250 per year.
- Growth Trend: Salaries have shifted 48.8% ↗ over the last 5 years.
- Top Earners: Senior professionals (90th percentile) earn up to $50,000.
- Outlook: With a local workforce of 430 Customer Service Representatives, Great Falls, MT presents a modest but stable job market for this profession. The location quotient of 0.65 suggests that while the profession is present, it is less concentrated than the national average, indicating a potentially less saturated but also less robust demand compared to national benchmarks. The presence of 11.576 jobs per 1,000 workers signifies a consistent, albeit not overwhelming, need for these services within the local economy.
Salary Overview
The average Customer Service Representatives in Great Falls, MT earns-9.0%below the national average.
$19.8
$793
$3,438
Customer Service Representatives Salary Trends (2020-2024)
While specific historical data for Great Falls, MT is not provided, it is reasonable to assume that salaries for Customer Service Representatives have experienced gradual growth over the past four years, mirroring national trends. Economic recovery, inflation, and evolving service demands typically drive modest annual increases in compensation for roles across various sectors, including customer service.
Customer Service Representatives Salary Distribution in Great Falls, MT
Salary progression for Customer Service Representatives in Great Falls, MT, typically scales with experience. Entry-level positions may start closer to the lower end of the pay scale, while seasoned professionals with extensive experience and specialized skills can command significantly higher salaries. The percentile gaps between entry-level, mid-career, and senior roles highlight clear opportunities for career advancement and increased earning potential within the field.
| Experience Level | Market Percentile | Annual Wage | Hourly Rate |
|---|---|---|---|
| Associate / AnalystData entry, reporting, supporting senior staff. | 10% (Entry) | $29,260 | $14.1 |
| Senior AnalystIndependent analysis, forecasting, client interaction. | 25% (Junior) | $30,938 | $14.9 |
| ManagerOversees team, compliance, and project delivery. | 50% (Median) | $39,480 | $19 |
| Director / VPStrategic planning, budget ownership, risk management. | 75% (Senior) | $51,563 | $24.8 |
| Executive / PartnerC-level leadership. High-level strategy & relations. | 90% (Expert) | $50,000 | $24 |
Detailed Customer Service Representatives Market Analysis
Relocation Context
Nominal Salary
$41,250
Gross Pay
Real Wage (Purchasing Power)
$41,250
Adjusted for COL (100)
The nominal average annual salary of $41,250 in Great Falls, MT, aligns perfectly with the local Cost of Living Index of 100, which is the national average. This means that while the salary is below the national average, the purchasing power of that income is equivalent to the national standard, suggesting that the cost of essential goods and services is comparable to the rest of the country.
Job Market Context
430
Total Jobs
11.576
Per 1K Jobs
0.65
Location Quotient
Great Falls, MT has 0.65x the national average concentration of Customer Service Representatives jobs. This means there are fewer opportunities per capita here compared to the U.S. average — competition for roles may be higher.
A location quotient of 0.65 for Customer Service Representatives in Great Falls, MT, indicates that this profession is less concentrated locally than it is nationally. This suggests that the job market may be less competitive in terms of the sheer number of available professionals vying for positions, but it also implies that the overall demand might be lower or more specialized compared to areas with a higher concentration.
Nearby Job Markets
Nearby Cities for Customer Service Representatives
| City | Salary | Dist. |
|---|---|---|
| West Montana nonmetropolitan area Customer Service Representatives Salary | $41,460↑ 1% | 56 mi |
| East-Central Montana nonmetropolitan area Customer Service Representatives Salary | $43,050↑ 4% | 56 mi |
| Southwest Montana nonmetropolitan area Customer Service Representatives Salary | $44,190↑ 7% | 56 mi |
| Helena, MT Customer Service Representatives Salary | $45,350↑ 10% | 71 mi |
Comparing salaries near Great Falls, MT
Hiring Customer Service Representativess?
Frequently Asked Questions
How much does a Customer Service Representatives make in Great Falls, MT?
The median annual salary for a Customer Service Representatives in Great Falls, MT is $41,250. This typically ranges from $29,260 for entry-level positions to $50,000 for top-level roles.
How does the salary compare to the national average?
The average salary for this role in Great Falls, MT is 9.0% lower than the national median of $45,340.
Is Great Falls, MT a lucrative place for Customer Service Representatives?
No, not particularly lucrative compared to the national average.The average salary of $41,250 is below the national average, although the cost of living is on par with the national average. This means your earnings will stretch as far as elsewhere, but the absolute income potential is lower.
Is Great Falls, MT a good place to live for Customer Service Representatives?
The Cost of Living Index in Great Falls, MT is 100. While higher than average, this often correlates with higher wages.
Where are the highest paying cities near Great Falls, MT?
Some top paying nearby cities include West Montana nonmetropolitan area ($41,460) and East-Central Montana nonmetropolitan area.
How does experience affect Customer Service Representative salaries in Great Falls, MT?
Experience is a key driver of salary increases. Entry-level positions will offer lower pay, while senior representatives with proven track records and advanced skills can earn substantially more, reflecting their value to employers.
What is the significance of the Location Quotient (LQ) for this role in Great Falls?
An LQ of 0.65 means Customer Service Representatives are less concentrated in Great Falls than the national average. This could imply fewer job openings but potentially less competition for available roles.
How does the Cost of Living in Great Falls compare to the national average?
Great Falls, MT has a Cost of Living Index of 100, which is exactly the national average. This means the general cost of goods and services is comparable to the rest of the United States.
What is the total number of Customer Service Representatives in Great Falls, MT?
There are approximately 430 Customer Service Representatives employed in Great Falls, MT, indicating a moderate-sized local workforce for this profession.
Methodology: Salary data is derived from the Bureau of Labor Statistics (BLS) OEWS 2024 release. Figures represent gross pay before taxes. Analysis includes 430 employees in the Great Falls, MT area with a job density of 11.576 per 1,000 jobs. Cost of Living data is estimated based on state and metro averages.
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Semantic Salary Analysis for Customer Service Representatives • Data source: BLS OEWS 2024 •Jobs in Great Falls, MT