Average Customer Service Representatives Salary in Johnstown, PA
In Johnstown, PA, Customer Service Representatives earn an average annual salary of $36,970. This figure is notably below the national average of $45,340, reflecting localized economic factors and regional demand specific to the Johnstown area. The prevailing wage in this locale is shaped by a unique interplay of industry presence and the overall economic landscape.
Executive Summary
- Average Salary: $36,970 per year.
- Growth Trend: Salaries have shifted 11.8% ↗ over the last 5 years.
- Top Earners: Senior professionals (90th percentile) earn up to $50,680.
- Outlook: The Johnstown, PA market for Customer Service Representatives comprises a workforce of 590 individuals. With a Location Quotient of 0.69, the concentration of these roles is below the national average, suggesting a moderately developed but not oversaturated job market. The presence of 12.153 jobs per 1,000 workers indicates a steady, albeit not exceptionally high, demand for these professionals within the local economy.
Salary Overview
The average Customer Service Representatives in Johnstown, PA earns-18.5%below the national average.
$17.8
$711
$3,081
Customer Service Representatives Salary Trends (2020-2024)
While specific historical data for Johnstown is not provided, it is generally assumed that Customer Service Representative salaries nationwide have experienced a modest upward trend over the past four years, driven by inflation and evolving job market dynamics. This national trend likely influences local compensation, though regional economic conditions can moderate the pace of salary growth.
Customer Service Representatives Salary Distribution in Johnstown, PA
Salary progression for Customer Service Representatives in Johnstown, PA, typically correlates with experience. Entry-level positions may start at the lower end of the pay scale, while seasoned professionals with extensive experience and specialized skills can command significantly higher salaries. The widening gap between entry-level and senior-level compensation reflects the value placed on accumulated expertise and demonstrated performance within the field.
| Experience Level | Market Percentile | Annual Wage | Hourly Rate |
|---|---|---|---|
| Associate / AnalystData entry, reporting, supporting senior staff. | 10% (Entry) | $26,640 | $12.8 |
| Senior AnalystIndependent analysis, forecasting, client interaction. | 25% (Junior) | $27,728 | $13.3 |
| ManagerOversees team, compliance, and project delivery. | 50% (Median) | $34,330 | $16.5 |
| Director / VPStrategic planning, budget ownership, risk management. | 75% (Senior) | $46,213 | $22.2 |
| Executive / PartnerC-level leadership. High-level strategy & relations. | 90% (Expert) | $50,680 | $24.4 |
Detailed Customer Service Representatives Market Analysis
Relocation Context
Nominal Salary
$36,970
Gross Pay
Real Wage (Purchasing Power)
$36,970
Adjusted for COL (100)
The average annual salary of $36,970 in Johnstown, PA, aligns precisely with the national average Cost of Living Index of 100. This means that while the nominal salary is lower than the national average, the purchasing power of this income is comparable to the national standard, as everyday expenses in Johnstown are neither significantly higher nor lower than the typical U.S. city.
Job Market Context
590
Total Jobs
12.153
Per 1K Jobs
0.69
Location Quotient
Johnstown, PA has 0.69x the national average concentration of Customer Service Representatives jobs. This means there are fewer opportunities per capita here compared to the U.S. average — competition for roles may be higher.
With a Location Quotient of 0.69, Johnstown, PA, has a lower concentration of Customer Service Representative jobs compared to the national average. This suggests that while opportunities exist, the market is not as saturated as in other regions, potentially offering a competitive environment for skilled candidates. The lower quotient indicates that these roles are less prevalent proportionally within the local job market.
Nearby Job Markets
Nearby Cities for Customer Service Representatives
| City | Salary | Dist. |
|---|---|---|
| Altoona, PA Customer Service Representatives Salary | $38,770↑ 5% | 30 mi |
| Pittsburgh, PA Customer Service Representatives Salary | $44,630↑ 21% | 57 mi |
| State College, PA Customer Service Representatives Salary | $41,300↑ 12% | 64 mi |
| Chambersburg, PA Customer Service Representatives Salary | $40,750↑ 10% | 72 mi |
| Morgantown, WV Customer Service Representatives Salary | $41,020↑ 11% | 72 mi |
Comparing salaries near Johnstown, PA
Hiring Customer Service Representativess?
Frequently Asked Questions
How much does a Customer Service Representatives make in Johnstown, PA?
The median annual salary for a Customer Service Representatives in Johnstown, PA is $36,970. This typically ranges from $26,640 for entry-level positions to $50,680 for top-level roles.
How does the salary compare to the national average?
The average salary for this role in Johnstown, PA is 18.5% lower than the national median of $45,340.
Is Johnstown, PA a lucrative place for Customer Service Representatives?
No, Johnstown, PA is not a particularly lucrative place for Customer Service Representatives compared to national averages.The average salary of $36,970 is significantly lower than the national average of $45,340, although the cost of living is on par with the national average.
Is Johnstown, PA a good place to live for Customer Service Representatives?
The Cost of Living Index in Johnstown, PA is 100. While higher than average, this often correlates with higher wages.
Where are the highest paying cities near Johnstown, PA?
Some top paying nearby cities include Altoona, PA ($38,770) and Pittsburgh, PA.
What is the average salary for a Customer Service Representative in Johnstown, PA?
The average annual salary for a Customer Service Representative in Johnstown, PA is $36,970.
How does the Johnstown salary compare to the national average?
The average salary in Johnstown, PA ($36,970) is lower than the national average salary of $45,340 for Customer Service Representatives.
What is the Cost of Living Index in Johnstown, PA?
The Cost of Living Index in Johnstown, PA is 100, which is the same as the national average.
How concentrated are Customer Service Representative jobs in Johnstown, PA?
Customer Service Representative jobs are less concentrated in Johnstown, PA, with a Location Quotient of 0.69, indicating a lower proportion of these jobs compared to the national average.
Methodology: Salary data is derived from the Bureau of Labor Statistics (BLS) OEWS 2024 release. Figures represent gross pay before taxes. Analysis includes 590 employees in the Johnstown, PA area with a job density of 12.153 per 1,000 jobs. Cost of Living data is estimated based on state and metro averages.
Explore Customer Service Representatives Salaries by State
Top Jobs in Johnstown, PA
- All Occupations Salary in Johnstown, PA
- Office and Administrative Support Occupations Salary in Johnstown, PA
- Transportation and Material Moving Occupations Salary in Johnstown, PA
- Food Preparation and Serving Related Occupations Salary in Johnstown, PA
- Sales and Related Occupations Salary in Johnstown, PA
- Healthcare Practitioners and Technical Occupations Salary in Johnstown, PA
- Educational Instruction and Library Occupations Salary in Johnstown, PA
- Healthcare Support Occupations Salary in Johnstown, PA
- Management Occupations Salary in Johnstown, PA
- Production Occupations Salary in Johnstown, PA
- Browse All Jobs in Johnstown, PA →
Semantic Salary Analysis for Customer Service Representatives • Data source: BLS OEWS 2024 •Jobs in Johnstown, PA