Average Customer Service Representatives Salary in Scranton--Wilkes-Barre, PA
Customer Service Representatives in Scranton--Wilkes-Barre, PA earn an average annual salary of $42,230. This figure is slightly below the national average of $45,340, a common occurrence in regions with a lower cost of living. Local economic factors and industry demand within the Scranton--Wilkes-Barre area directly influence this compensation.
Executive Summary
- Average Salary: $42,230 per year.
- Growth Trend: Salaries have shifted 0.0% ↘ over the last 5 years.
- Top Earners: Senior professionals (90th percentile) earn up to $59,220.
- Outlook: The Scranton--Wilkes-Barre market supports a substantial workforce of 3,830 Customer Service Representatives. With a Location Quotient of 0.85, the concentration of these roles is just below the national average, indicating a stable but not exceptionally concentrated demand. The presence of over 15 jobs per 1,000 workers suggests a consistent need for skilled professionals in this sector.
Salary Overview
The average Customer Service Representatives in Scranton--Wilkes-Barre, PA earns-6.9%below the national average.
$20.3
$812
$3,519
Customer Service Representatives Salary Trends (2020-2024)
While specific historical data for Scranton--Wilkes-Barre is not provided, it's reasonable to assume that Customer Service Representative salaries in the region have experienced gradual growth over the past four years, mirroring national trends. Factors such as inflation, increased demand for customer support, and evolving service expectations likely contribute to upward pressure on wages.
Customer Service Representatives Salary Distribution in Scranton--Wilkes-Barre, PA
Salary progression for Customer Service Representatives in Scranton--Wilkes-Barre typically scales with experience. Entry-level positions may start closer to the lower end of the pay scale, while seasoned professionals with specialized skills or supervisory responsibilities can command significantly higher salaries. The percentile gaps in earnings reflect the career advancement opportunities available within the field.
| Experience Level | Market Percentile | Annual Wage | Hourly Rate |
|---|---|---|---|
| Associate / AnalystData entry, reporting, supporting senior staff. | 10% (Entry) | $29,460 | $14.2 |
| Senior AnalystIndependent analysis, forecasting, client interaction. | 25% (Junior) | $31,673 | $15.2 |
| ManagerOversees team, compliance, and project delivery. | 50% (Median) | $38,820 | $18.7 |
| Director / VPStrategic planning, budget ownership, risk management. | 75% (Senior) | $52,788 | $25.4 |
| Executive / PartnerC-level leadership. High-level strategy & relations. | 90% (Expert) | $59,220 | $28.5 |
Detailed Customer Service Representatives Market Analysis
Relocation Context
Nominal Salary
$42,230
Gross Pay
Real Wage (Purchasing Power)
$42,230
Adjusted for COL (100)
The average annual salary of $42,230 in Scranton--Wilkes-Barre aligns perfectly with the local Cost of Living Index of 100, which is the national average. This means that the nominal salary holds its purchasing power effectively within the region, offering a stable financial standing for residents compared to the national benchmark.
Job Market Context
3,830
Total Jobs
15.068
Per 1K Jobs
0.85
Location Quotient
Scranton--Wilkes-Barre, PA has 0.85x the national average concentration of Customer Service Representatives jobs. This means there are fewer opportunities per capita here compared to the U.S. average — competition for roles may be higher.
A Location Quotient of 0.85 for Customer Service Representatives in Scranton--Wilkes-Barre suggests that the job market is neither overly saturated nor exceptionally scarce. While the concentration is slightly lower than the national average, the consistent number of jobs per thousand workers indicates a healthy and accessible market for individuals seeking employment in this role.
Nearby Job Markets
Nearby Cities for Customer Service Representatives
| City | Salary | Dist. |
|---|---|---|
| Binghamton, NY Customer Service Representatives Salary | $47,100↑ 12% | 50 mi |
| Allentown-Bethlehem-Easton, PA-NJ Customer Service Representatives Salary | $44,170↑ 5% | 57 mi |
| Southwest New York nonmetropolitan area Customer Service Representatives Salary | $44,790↑ 6% | 64 mi |
| Central East New York nonmetropolitan area Customer Service Representatives Salary | $46,960↑ 11% | 64 mi |
| Capital/Northern New York nonmetropolitan area Customer Service Representatives Salary | $44,590↑ 6% | 64 mi |
Comparing salaries near Scranton--Wilkes-Barre, PA
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Frequently Asked Questions
How much does a Customer Service Representatives make in Scranton--Wilkes-Barre, PA?
The median annual salary for a Customer Service Representatives in Scranton--Wilkes-Barre, PA is $42,230. This typically ranges from $29,460 for entry-level positions to $59,220 for top-level roles.
How does the salary compare to the national average?
The average salary for this role in Scranton--Wilkes-Barre, PA is 6.9% lower than the national median of $45,340.
Is Scranton--Wilkes-Barre, PA a lucrative place for Customer Service Representatives?
No, not exceptionally lucrative compared to the national average.While the average salary of $42,230 is competitive with the local cost of living, it falls slightly below the national average for Customer Service Representatives.
Is Scranton--Wilkes-Barre, PA a good place to live for Customer Service Representatives?
The Cost of Living Index in Scranton--Wilkes-Barre, PA is 100. While higher than average, this often correlates with higher wages.
Where are the highest paying cities near Scranton--Wilkes-Barre, PA?
Some top paying nearby cities include Binghamton, NY ($47,100) and Allentown-Bethlehem-Easton, PA-NJ.
How does the cost of living affect the salary?
The cost of living in Scranton--Wilkes-Barre is exactly at the national average (100), meaning the $42,230 salary offers purchasing power equivalent to the national average, despite being slightly lower than the national salary benchmark.
What is the concentration of Customer Service Representatives in Scranton?
The Location Quotient of 0.85 indicates that Customer Service Representatives are slightly less concentrated in Scranton--Wilkes-Barre compared to the national average, suggesting a balanced job market.
How many Customer Service Representative jobs are there in Scranton?
There are approximately 15.068 Customer Service Representative jobs per 1,000 workers in the Scranton--Wilkes-Barre area, reflecting a consistent demand for these roles.
What is the national average salary for Customer Service Representatives?
The national average annual salary for Customer Service Representatives is $45,340.
Methodology: Salary data is derived from the Bureau of Labor Statistics (BLS) OEWS 2024 release. Figures represent gross pay before taxes. Analysis includes 3,830 employees in the Scranton--Wilkes-Barre, PA area with a job density of 15.068 per 1,000 jobs. Cost of Living data is estimated based on state and metro averages.
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Semantic Salary Analysis for Customer Service Representatives • Data source: BLS OEWS 2024 •Jobs in Scranton--Wilkes-Barre, PA