Average Customer Service Representatives Salary in Utica-Rome, NY
Customer Service Representatives in Utica-Rome, NY, earn an average annual salary of $46,500. This figure slightly surpasses the national average of $45,340, indicating a stable demand for these roles within the region. Local economic factors and the specific industry mix in Utica-Rome contribute to this competitive compensation.
Executive Summary
- Average Salary: $46,500 per year.
- Growth Trend: Salaries have shifted 28.2% ↗ over the last 5 years.
- Top Earners: Senior professionals (90th percentile) earn up to $63,500.
- Outlook: The Utica-Rome area supports a local workforce of 1,840 Customer Service Representatives. With a Location Quotient of 0.89, the concentration of these jobs is slightly below the national average, suggesting a mature but not overly saturated market. The presence of 15.682 jobs per 1,000 workers indicates a consistent need for skilled customer service professionals.
Salary Overview
The average Customer Service Representatives in Utica-Rome, NY earns+2.6%above the national average.
$22.4
$894
$3,875
Customer Service Representatives Salary Trends (2020-2024)
While specific historical data is not provided, it is reasonable to assume that Customer Service Representative salaries in Utica-Rome, like most regions, have experienced steady growth over the past four years. This trend is typically driven by inflation, increasing cost of living, and the continuous demand for quality customer support across various industries.
Customer Service Representatives Salary Distribution in Utica-Rome, NY
Salary progression for Customer Service Representatives in Utica-Rome typically scales with experience. Entry-level positions may start closer to the lower end of the pay scale, while seasoned professionals with specialized skills or supervisory responsibilities can command significantly higher salaries. The percentile gaps in compensation clearly signify opportunities for career advancement and increased earning potential.
| Experience Level | Market Percentile | Annual Wage | Hourly Rate |
|---|---|---|---|
| Associate / AnalystData entry, reporting, supporting senior staff. | 10% (Entry) | $31,830 | $15.3 |
| Senior AnalystIndependent analysis, forecasting, client interaction. | 25% (Junior) | $34,875 | $16.8 |
| ManagerOversees team, compliance, and project delivery. | 50% (Median) | $44,420 | $21.4 |
| Director / VPStrategic planning, budget ownership, risk management. | 75% (Senior) | $58,125 | $27.9 |
| Executive / PartnerC-level leadership. High-level strategy & relations. | 90% (Expert) | $63,500 | $30.5 |
Detailed Customer Service Representatives Market Analysis
Relocation Context
Nominal Salary
$46,500
Gross Pay
Real Wage (Purchasing Power)
$46,500
Adjusted for COL (100)
The average annual salary of $46,500 in Utica-Rome aligns perfectly with the local Cost of Living Index of 100, which is the national average. This means that the purchasing power of a Customer Service Representative's salary in this area is equivalent to the national standard, offering a balanced lifestyle without significant financial strain related to living expenses.
Job Market Context
1,840
Total Jobs
15.682
Per 1K Jobs
0.89
Location Quotient
Utica-Rome, NY has 0.89x the national average concentration of Customer Service Representatives jobs. This means there are fewer opportunities per capita here compared to the U.S. average — competition for roles may be higher.
A Location Quotient of 0.89 for Customer Service Representatives in Utica-Rome suggests that the job market is neither exceptionally concentrated nor scarce compared to the national landscape. This indicates a healthy balance where employers can find talent, and professionals have a reasonable number of opportunities without facing intense competition.
Nearby Job Markets
Nearby Cities for Customer Service Representatives
| City | Salary | Dist. |
|---|---|---|
| Syracuse, NY Customer Service Representatives Salary | $48,180↑ 4% | 46 mi |
| Southwest New York nonmetropolitan area Customer Service Representatives Salary | $44,790↓ 4% | 66 mi |
| Central East New York nonmetropolitan area Customer Service Representatives Salary | $46,960↑ 1% | 66 mi |
| Capital/Northern New York nonmetropolitan area Customer Service Representatives Salary | $44,590↓ 4% | 66 mi |
| Watertown-Fort Drum, NY Customer Service Representatives Salary | $42,790↓ 8% | 70 mi |
Comparing salaries near Utica-Rome, NY
Hiring Customer Service Representativess?
Frequently Asked Questions
How much does a Customer Service Representatives make in Utica-Rome, NY?
The median annual salary for a Customer Service Representatives in Utica-Rome, NY is $46,500. This typically ranges from $31,830 for entry-level positions to $63,500 for top-level roles.
How does the salary compare to the national average?
The average salary for this role in Utica-Rome, NY is 2.6% higher than the national median of $45,340.
Is Utica-Rome, NY a lucrative place for Customer Service Representatives?
Yes, it offers competitive compensation relative to the cost of living.Customer Service Representatives in Utica-Rome earn slightly above the national average salary, and with a cost of living at the national average, their earnings provide equivalent purchasing power.
Is Utica-Rome, NY a good place to live for Customer Service Representatives?
The Cost of Living Index in Utica-Rome, NY is 100. While higher than average, this often correlates with higher wages.
Where are the highest paying cities near Utica-Rome, NY?
Some top paying nearby cities include Syracuse, NY ($48,180) and Southwest New York nonmetropolitan area.
What is the average salary for a Customer Service Representative in Utica-Rome, NY?
The average annual salary for a Customer Service Representative in Utica-Rome, NY is $46,500.
How does the Utica-Rome salary compare to the national average?
The average salary in Utica-Rome ($46,500) is slightly higher than the national average ($45,340).
What is the cost of living in Utica-Rome, NY?
The cost of living in Utica-Rome, NY is at the national average, indexed at 100.
How concentrated is the Customer Service Representative job market in Utica-Rome?
The job market concentration, measured by the Location Quotient, is 0.89, which is slightly below the national average, indicating a stable but not overly saturated market.
Methodology: Salary data is derived from the Bureau of Labor Statistics (BLS) OEWS 2024 release. Figures represent gross pay before taxes. Analysis includes 1,840 employees in the Utica-Rome, NY area with a job density of 15.682 per 1,000 jobs. Cost of Living data is estimated based on state and metro averages.
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Semantic Salary Analysis for Customer Service Representatives • Data source: BLS OEWS 2024 •Jobs in Utica-Rome, NY