Average Customer Service Representatives Salary in Johnson City, TN
Customer Service Representatives in Johnson City, TN earn an average annual salary of $37,670. This figure is notably below the national average of $45,340, indicating localized economic factors and potentially a different competitive landscape influencing compensation within the region. The specific economic drivers and industry demands within Johnson City contribute to this pay differential.
Executive Summary
- Average Salary: $37,670 per year.
- Growth Trend: Salaries have shifted 14.3% ↗ over the last 5 years.
- Top Earners: Senior professionals (90th percentile) earn up to $47,060.
- Outlook: With a total local workforce of 2,520 Customer Service Representatives, Johnson City demonstrates a significant concentration of these roles, as evidenced by a Location Quotient of 1.74. This suggests a robust demand and a higher prevalence of these positions compared to the national average, indicating a healthy job market for professionals in this field within the area.
Salary Overview
The average Customer Service Representatives in Johnson City, TN earns-16.9%below the national average.
$18.1
$724
$3,139
Customer Service Representatives Salary Trends (2020-2024)
While specific historical data is not provided, it is generally assumed that salaries for Customer Service Representatives in Johnson City, like in most markets, have experienced a steady upward trend over the past four years. This growth is typically driven by inflation, increasing demand for skilled service professionals, and evolving industry standards that necessitate higher compensation to attract and retain talent.
Customer Service Representatives Salary Distribution in Johnson City, TN
Salary progression for Customer Service Representatives in Johnson City typically correlates with experience. Entry-level positions may start closer to the lower end of the pay scale, while seasoned professionals with specialized skills or supervisory responsibilities can command significantly higher salaries. The percentile gaps in earnings clearly signify opportunities for career advancement and increased earning potential as one gains experience.
| Experience Level | Market Percentile | Annual Wage | Hourly Rate |
|---|---|---|---|
| Associate / AnalystData entry, reporting, supporting senior staff. | 10% (Entry) | $28,570 | $13.7 |
| Senior AnalystIndependent analysis, forecasting, client interaction. | 25% (Junior) | $28,253 | $13.6 |
| ManagerOversees team, compliance, and project delivery. | 50% (Median) | $34,500 | $16.6 |
| Director / VPStrategic planning, budget ownership, risk management. | 75% (Senior) | $47,088 | $22.6 |
| Executive / PartnerC-level leadership. High-level strategy & relations. | 90% (Expert) | $47,060 | $22.6 |
Detailed Customer Service Representatives Market Analysis
Relocation Context
Nominal Salary
$37,670
Gross Pay
Real Wage (Purchasing Power)
$37,670
Adjusted for COL (100)
The nominal average annual salary of $37,670 in Johnson City, TN, aligns precisely with the national average Cost of Living Index of 100. This means that while the salary may be lower than the national average, the purchasing power of that income is comparable to the national standard, suggesting that the cost of essential goods and services is balanced with local wages.
Job Market Context
2,520
Total Jobs
30.791
Per 1K Jobs
1.74
Location Quotient
Johnson City, TN has 1.7x the national concentration of Customer Service Representatives jobs — a major employment hub for this role. Job seekers will find significantly more opportunities here than in most other areas.
Johnson City's Location Quotient of 1.74 for Customer Service Representatives signifies a market where these roles are more concentrated than the national average. This indicates a potentially competitive environment for job seekers, but also suggests a strong and established presence of industries reliant on customer service, offering numerous employment opportunities.
Nearby Job Markets
Nearby Cities for Customer Service Representatives
| City | Salary | Dist. |
|---|---|---|
| Kingsport-Bristol, TN-VA Customer Service Representatives Salary | $39,130↑ 4% | 16 mi |
| Morristown, TN Customer Service Representatives Salary | $38,240↑ 2% | 52 mi |
| Asheville, NC Customer Service Representatives Salary | $41,210↑ 9% | 54 mi |
| Hickory-Lenoir-Morganton, NC Customer Service Representatives Salary | $40,000↑ 6% | 72 mi |
| Knoxville, TN Customer Service Representatives Salary | $41,510↑ 10% | 91 mi |
Comparing salaries near Johnson City, TN
Hiring Customer Service Representativess?
Frequently Asked Questions
How much does a Customer Service Representatives make in Johnson City, TN?
The median annual salary for a Customer Service Representatives in Johnson City, TN is $37,670. This typically ranges from $28,570 for entry-level positions to $47,060 for top-level roles.
How does the salary compare to the national average?
The average salary for this role in Johnson City, TN is 16.9% lower than the national median of $45,340.
Is Johnson City, TN a lucrative place for Customer Service Representatives?
No, not exceptionally lucrative compared to the national average.While the cost of living is on par with the national average, the average salary of $37,670 is significantly lower than the national average of $45,340, suggesting less lucrative earning potential.
Is Johnson City, TN a good place to live for Customer Service Representatives?
The Cost of Living Index in Johnson City, TN is 100. While higher than average, this often correlates with higher wages.
Where are the highest paying cities near Johnson City, TN?
Some top paying nearby cities include Kingsport-Bristol, TN-VA ($39,130) and Morristown, TN.
How does the number of Customer Service jobs per 1,000 workers compare nationally?
Johnson City has 30.791 Customer Service Representative jobs per 1,000 workers, which is considerably higher than the national average, indicating a strong local presence of this occupation.
What is the significance of the Location Quotient (LQ) for Customer Service Representatives in Johnson City?
An LQ of 1.74 means that Customer Service Representative jobs are 74% more concentrated in Johnson City than the national average, suggesting a higher demand and availability of these roles locally.
Does experience impact Customer Service Representative salaries in Johnson City?
Yes, experience plays a crucial role, with entry-level positions offering lower pay and senior or specialized roles commanding higher salaries, reflecting career progression opportunities.
How does the Cost of Living in Johnson City affect the perceived salary?
With a Cost of Living Index of 100, the local purchasing power of the $37,670 salary is equivalent to the national average, meaning expenses are balanced with income.
Methodology: Salary data is derived from the Bureau of Labor Statistics (BLS) OEWS 2024 release. Figures represent gross pay before taxes. Analysis includes 2,520 employees in the Johnson City, TN area with a job density of 30.791 per 1,000 jobs. Cost of Living data is estimated based on state and metro averages.
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Semantic Salary Analysis for Customer Service Representatives • Data source: BLS OEWS 2024 •Jobs in Johnson City, TN