Average Customer Service Representatives Salary in Rochester, NY
Customer Service Representatives in Rochester, NY, earn an average annual salary of $46,240. This figure slightly surpasses the national average of $45,340, indicating a stable demand for these roles within the local economy. Factors such as the specific industry mix and the overall economic health of the region contribute to this competitive compensation.
Executive Summary
- Average Salary: $46,240 per year.
- Growth Trend: Salaries have shifted 19.9% ↗ over the last 5 years.
- Top Earners: Senior professionals (90th percentile) earn up to $62,050.
- Outlook: With a substantial local workforce of 9,090 Customer Service Representatives, Rochester, NY, demonstrates a significant concentration of these professionals. The Location Quotient of 1.05 suggests that this role is slightly more prevalent in Rochester than the national average, pointing towards a robust and consistent demand for skilled individuals in this sector.
Salary Overview
The average Customer Service Representatives in Rochester, NY earns+2.0%above the national average.
$22.2
$889
$3,853
Customer Service Representatives Salary Trends (2020-2024)
While specific historical data is not provided, it is reasonable to assume that Customer Service Representative salaries in Rochester, NY, have experienced steady growth over the past four years, mirroring national trends. This growth is typically driven by inflation, increasing demand for skilled service professionals, and the evolving nature of customer interaction technologies.
Customer Service Representatives Salary Distribution in Rochester, NY
The career path for Customer Service Representatives in Rochester, NY, offers clear opportunities for salary progression. Entry-level positions typically start at the lower end of the pay scale, while seasoned professionals with extensive experience and specialized skills can command significantly higher salaries, often reaching the upper percentiles of the salary range. This difference highlights the value placed on experience and expertise in the field.
| Experience Level | Market Percentile | Annual Wage | Hourly Rate |
|---|---|---|---|
| Associate / AnalystData entry, reporting, supporting senior staff. | 10% (Entry) | $33,790 | $16.2 |
| Senior AnalystIndependent analysis, forecasting, client interaction. | 25% (Junior) | $34,680 | $16.7 |
| ManagerOversees team, compliance, and project delivery. | 50% (Median) | $44,100 | $21.2 |
| Director / VPStrategic planning, budget ownership, risk management. | 75% (Senior) | $57,800 | $27.8 |
| Executive / PartnerC-level leadership. High-level strategy & relations. | 90% (Expert) | $62,050 | $29.8 |
Detailed Customer Service Representatives Market Analysis
Relocation Context
Nominal Salary
$46,240
Gross Pay
Real Wage (Purchasing Power)
$46,240
Adjusted for COL (100)
For individuals considering a move to Rochester, NY, the average salary of $46,240 aligns perfectly with the local Cost of Living Index of 100. This means that the purchasing power of a Customer Service Representative's salary in Rochester is equivalent to the national average, offering a balanced lifestyle without significant financial strain related to everyday expenses.
Job Market Context
9,090
Total Jobs
18.515
Per 1K Jobs
1.05
Location Quotient
With a location quotient of 1.05, Rochester, NY has a slightly higher-than-average concentration of Customer Service Representatives roles compared to the national norm.
The Location Quotient of 1.05 for Customer Service Representatives in Rochester, NY, indicates a market that is slightly more concentrated than the national average. This suggests a healthy and active job market where employers are actively seeking to fill these positions, potentially leading to competitive hiring environments and good opportunities for job seekers.
Nearby Job Markets
Nearby Cities for Customer Service Representatives
| City | Salary | Dist. |
|---|---|---|
| Buffalo-Cheektowaga, NY Customer Service Representatives Salary | $48,720↑ 5% | 65 mi |
| Syracuse, NY Customer Service Representatives Salary | $48,180↑ 4% | 75 mi |
| Ithaca, NY Customer Service Representatives Salary | $45,690↓ 1% | 75 mi |
| Elmira, NY Customer Service Representatives Salary | $42,830↓ 7% | 85 mi |
Comparing salaries near Rochester, NY
Hiring Customer Service Representativess?
Frequently Asked Questions
How much does a Customer Service Representatives make in Rochester, NY?
The median annual salary for a Customer Service Representatives in Rochester, NY is $46,240. This typically ranges from $33,790 for entry-level positions to $62,050 for top-level roles.
How does the salary compare to the national average?
The average salary for this role in Rochester, NY is 2.0% higher than the national median of $45,340.
Is Rochester, NY a lucrative place for Customer Service Representatives?
Yes, Rochester, NY offers a slightly above-average salary for Customer Service Representatives.The average salary of $46,240 in Rochester is higher than the national average, and the cost of living is on par with the national average, making it a financially stable location for this profession.
Is Rochester, NY a good place to live for Customer Service Representatives?
The Cost of Living Index in Rochester, NY is 100. While higher than average, this often correlates with higher wages.
Where are the highest paying cities near Rochester, NY?
Some top paying nearby cities include Buffalo-Cheektowaga, NY ($48,720) and Syracuse, NY.
What is the average salary for a Customer Service Representative in Rochester, NY?
The average annual salary for a Customer Service Representative in Rochester, NY, is $46,240.
How does Rochester's salary compare to the national average?
Customer Service Representatives in Rochester, NY, earn slightly more than the national average, with an average salary of $46,240 compared to the national average of $45,340.
What is the Cost of Living in Rochester, NY?
Rochester, NY has a Cost of Living Index of 100, which is exactly the national average.
How concentrated are Customer Service Representative jobs in Rochester, NY?
Rochester, NY has a Location Quotient of 1.05 for Customer Service Representatives, indicating a slightly higher concentration of these jobs compared to the national average.
Methodology: Salary data is derived from the Bureau of Labor Statistics (BLS) OEWS 2024 release. Figures represent gross pay before taxes. Analysis includes 9,090 employees in the Rochester, NY area with a job density of 18.515 per 1,000 jobs. Cost of Living data is estimated based on state and metro averages.
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Semantic Salary Analysis for Customer Service Representatives • Data source: BLS OEWS 2024 •Jobs in Rochester, NY