Average Customer Service Representatives Salary in Wilmington, NC
Customer Service Representatives in Wilmington, NC, earn an average annual salary of $40,700. This figure is notably below the national average of $45,340, suggesting that local market dynamics, such as industry concentration and demand, play a significant role in compensation levels within this coastal city.
Executive Summary
- Average Salary: $40,700 per year.
- Growth Trend: Salaries have shifted 11.4% ↗ over the last 5 years.
- Top Earners: Senior professionals (90th percentile) earn up to $55,550.
- Outlook: Wilmington, NC, hosts a local workforce of 2,830 Customer Service Representatives, with a jobs-per-1,000-workers ratio of 15.139. The Location Quotient of 0.86 indicates a slightly lower concentration of these roles compared to the national average, suggesting a stable but not exceptionally high demand within the local job market.
Salary Overview
The average Customer Service Representatives in Wilmington, NC earns-10.2%below the national average.
$19.6
$783
$3,392
Customer Service Representatives Salary Trends (2020-2024)
While specific historical data is not provided, it is generally assumed that Customer Service Representative salaries across the nation, including in Wilmington, NC, have experienced steady growth over the past four years. This trend is often driven by inflation, increasing cost of living, and evolving service expectations that necessitate higher compensation for skilled professionals.
Customer Service Representatives Salary Distribution in Wilmington, NC
Salary progression for Customer Service Representatives in Wilmington, NC, typically scales with experience. Entry-level positions may start closer to the lower end of the pay scale, while seasoned professionals with extensive experience and specialized skills can command salaries significantly higher than the average. The percentile gaps in earnings clearly signify opportunities for career advancement and increased earning potential.
| Experience Level | Market Percentile | Annual Wage | Hourly Rate |
|---|---|---|---|
| Associate / AnalystData entry, reporting, supporting senior staff. | 10% (Entry) | $29,160 | $14 |
| Senior AnalystIndependent analysis, forecasting, client interaction. | 25% (Junior) | $30,525 | $14.7 |
| ManagerOversees team, compliance, and project delivery. | 50% (Median) | $36,860 | $17.7 |
| Director / VPStrategic planning, budget ownership, risk management. | 75% (Senior) | $50,875 | $24.5 |
| Executive / PartnerC-level leadership. High-level strategy & relations. | 90% (Expert) | $55,550 | $26.7 |
Detailed Customer Service Representatives Market Analysis
Relocation Context
Nominal Salary
$40,700
Gross Pay
Real Wage (Purchasing Power)
$40,700
Adjusted for COL (100)
The average annual salary of $40,700 in Wilmington, NC, aligns precisely with the national average Cost of Living Index of 100. This means that while the nominal salary is lower than the national average, the purchasing power of that salary locally is on par with the national standard, indicating a balanced economic environment for residents.
Job Market Context
2,830
Total Jobs
15.139
Per 1K Jobs
0.86
Location Quotient
Wilmington, NC has 0.86x the national average concentration of Customer Service Representatives jobs. This means there are fewer opportunities per capita here compared to the U.S. average — competition for roles may be higher.
With a Location Quotient of 0.86, Wilmington, NC, presents a job market for Customer Service Representatives that is slightly less concentrated than the national average. This suggests that while the profession is present and necessary, it may not be a dominant industry, potentially leading to a moderately competitive environment for job seekers.
Nearby Job Markets
Nearby Cities for Customer Service Representatives
| City | Salary | Dist. |
|---|---|---|
| Jacksonville, NC Customer Service Representatives Salary | $34,670↓ 15% | 46 mi |
| Myrtle Beach-Conway-North Myrtle Beach, SC Customer Service Representatives Salary | $37,140↓ 9% | 67 mi |
| Goldsboro, NC Customer Service Representatives Salary | $35,180↓ 14% | 81 mi |
| Fayetteville, NC Customer Service Representatives Salary | $36,940↓ 9% | 87 mi |
| Greenville, NC Customer Service Representatives Salary | $37,730↓ 7% | 100 mi |
Comparing salaries near Wilmington, NC
Hiring Customer Service Representativess?
Frequently Asked Questions
How much does a Customer Service Representatives make in Wilmington, NC?
The median annual salary for a Customer Service Representatives in Wilmington, NC is $40,700. This typically ranges from $29,160 for entry-level positions to $55,550 for top-level roles.
How does the salary compare to the national average?
The average salary for this role in Wilmington, NC is 10.2% lower than the national median of $45,340.
Is Wilmington, NC a lucrative place for Customer Service Representatives?
No, not exceptionally lucrative compared to the national average.The average salary of $40,700 is below the national average, although the cost of living is also at the national average, making the purchasing power comparable.
Is Wilmington, NC a good place to live for Customer Service Representatives?
The Cost of Living Index in Wilmington, NC is 100. While higher than average, this often correlates with higher wages.
Where are the highest paying cities near Wilmington, NC?
Some top paying nearby cities include Jacksonville, NC ($34,670) and Myrtle Beach-Conway-North Myrtle Beach, SC.
How does the Wilmington, NC salary compare to the national average?
The average annual salary for Customer Service Representatives in Wilmington, NC, is $40,700, which is lower than the national average of $45,340.
What is the Cost of Living in Wilmington, NC?
Wilmington, NC, has a Cost of Living Index of 100, which is exactly the national average.
How many Customer Service Representatives are there in Wilmington, NC?
There are approximately 2,830 Customer Service Representatives in the Wilmington, NC workforce.
Is the concentration of Customer Service Representatives high in Wilmington, NC?
The concentration, measured by the Location Quotient of 0.86, is slightly below the national average, indicating a moderate presence of the profession.
Methodology: Salary data is derived from the Bureau of Labor Statistics (BLS) OEWS 2024 release. Figures represent gross pay before taxes. Analysis includes 2,830 employees in the Wilmington, NC area with a job density of 15.139 per 1,000 jobs. Cost of Living data is estimated based on state and metro averages.
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Semantic Salary Analysis for Customer Service Representatives • Data source: BLS OEWS 2024 •Jobs in Wilmington, NC